Return & Refund Policy

We want you to love your purchase!

If for any reason you’re not satisfied with your wig, we gladly accept returns and exchanges under the following conditions:

Eligibility:

  • You must request a return within 14 days of receiving your order.

  • The wig must be unused, unwashed, and unworn, with all original tags and packaging intact.

  • Custom or clearance wigs cannot be returned or exchanged.

How to Return:

  1. Email us at support@wigsbuy.com with your order number and reason for return.

  2. We’ll provide you with the return address and instructions.

  3. Once your return is received and inspected, we’ll process your refund within 5–7 business days.

Refunds:
Refunds will be issued to your original payment method. Please note that original shipping fees are non-refundable.

Exchanges:
If you wish to exchange for another style or color, please contact us in advance. We’ll gladly help you find the perfect replacement.

We appreciate your understanding and cooperation in maintaining product hygiene and quality standards.